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About us

The Electricity Appeal Board was established in accordance with an agreement between the Norwegian Electricity Industry Association (Energi Norge) and the Norwegian Consumer Council. The Board was approved by the cabinet in March 2007. The Norwegian Employers’ Organisation for Locally owned Enterprises (KS Bedrift) has entered the agreement.

The Board deals with complaints that have their origin in contract conditions between energy companies and consumers. Energy company here means grid company and end-user company.

The Board consists of two representatives appointed by the Norwegian Consumer Council and two representatives appointed by electricity companies. The Board is run by a judge.

The Electricity Appeal Board’s secretariat admits complaints and assists consumers in connection with the complaint. The secretariat has a neutral position and is to ensure that each case is made as clear as possible.

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